Refund & Return Policy

At Lux Glow, we are committed to providing high-quality beauty solutions that help you enhance your natural glow and confidence. We believe in the effectiveness of our products, and we recommend using them for at least 14 days to experience their full benefits before considering a return. If you are not satisfied with your purchase for any reason after 14 days and within our 30-Day Money Back Guarantee, please contact us at rubin4162@gmail.com to initiate the process.

Cancellation Policy

Orders can be changed or cancelled within 24 hours of placing them. Once your order has entered the processing phase, we may not be able to accommodate changes or cancellations. If you cancel within 24 hours, we will process your refund within 7 business days.

30-Day Money Back Guarantee

We are confident in the quality and effectiveness of our products. If, after using them for at least 14 days, you are still not completely satisfied, you may request a return within 30 days of your purchase. Please note that shipping fees (if applicable) are non-refundable, and products must be returned in their original condition and packaging. To start a return, contact our support team via the Contact Us page or email us directly at rubin4162@gmail.com. Please include your Order Number or the Name and Email used to place the order to speed up processing.

Damaged Items

We carefully package each order to prevent damage during shipping. We consider an item damaged if it arrives broken or defective. Damage to packaging alone (such as dents or creases) is not considered product damage if the item itself is in good condition. If your item arrives damaged, notify us within 72 hours of delivery and email rubin4162@gmail.com with a clear photo of the damage. If eligible, we will send you a replacement at no additional cost. Please note that we do not refund, replace, or accept returns for items damaged due to normal wear and tear, misuse, or mishandling.